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Important Delivery Information & Covid Update

It is possible you may experience a short delay with the delivery of your order. We will get your goods to you as quickly as possible.

 

We use DPD, APC & UPS couriers, Royal Mail and pallet carriers. They are all reporting record volumes of parcels and this is sometimes causing delays.

 

We have also taken the following measures to protect our team:

 

  • A full Covid Compliance Audit has been carried out on site
  • We do not allow visitors into our building
  • We have increased our cleaning procedures including deep cleans
  • Strict social distancing for all employees
  • All workstations have dedicated equipment and sanitising products

 

New Courier Delivery Process

 

1. The courier driver will maintain a 2 metre distance from you at all times and will place your delivery at your doorway.

 

2. They will take a picture of the goods with your door open as proof of delivery, rather than obtain a signature.

 

3. If you are self-isolating, or are otherwise unable to open the door with the driver present, please put a signed note on the door instructing where you would like the parcel9s) left.

 

Contactless Delivery

 

Bank Holiday Delivery Information 2021

 

Order Date

Courier Delivery

Office Hours

Wednesday 31st March Thursday 1st April 9am - 5pm
Thursday 1st April (pre 4pm) Tuesday 6th April   9am - 5pm
Friday 2nd April Wednesday 7th April CLOSED
Saturday 3rd April Wednesday 7th April CLOSED
Sunday 4th April Wednesday 7th April CLOSED
Monday 5th April Wednesday 7th April CLOSED
Tuesday 6th April Wednesday 7th April 9am - 5pm
     

 

Where do you deliver to?

 

** PLEASE NOTE THAT OUR COURIER PARTNERS ARE TEMPORARILY UNABLE TO MAKE DELIVERIES OUTSIDE OF THE UK. THEREFORE, DELIVERY OPTIONS TO NORTHERN IRELAND, THE IRISH REPUBLIC & MAINLAND EUROPE HAVE BEEN REMOVED UNTIL FURTHER NOTICE **

The rates for deliveries to Scotland are based on postcodes as we use a national courier for all deliveries. You will be asked to confirm your postcode at the checkout and the rate will be calculated in your shopping basket. All Scottish postcodes are classed as lowlands by our couriers except the following: AB37-38, AB40-56, FK17-21, HS1-9, KA27-28, KW15-17, IV1-63, PA20-80, PH15-50, ZE1-3. These are charged at either the 'Highlands' or 'Islands' rates detailed below.

 

What are your delivery rates?

With the exception of some specified items that are delivered free, and some small lightweight items that are delivered at a discount price, our delivery prices are flat rates and don’t increase with the weight of the order. Most regions qualify for free delivery when your shopping basket reaches a certain value, as follows:

 

Mainland England, Wales and Scottish Lowlands

Orders Up To £50

Delivery Service Price + VAT
Next Business Day (0900 - 1600) £6.89
Next Business Day (Before Midday) £9.99
Next Business Day (Before 1000) £12.99
Next Business Day (Before 0900) £15.99
Saturday (Before Midday) - Order By 4pm Friday £9.99



Mainland England, Wales and Scottish Lowlands

Orders Over £50

Delivery Service Price + VAT
Next Business Day (0900 - 1600) FREE
Next Business Day (Before Midday) £4.99
Next Business Day (Before 1000) £6.99
Next Business Day (Before 0900) £9.99
Saturday (Before Midday) - Order By 4pm Friday £9.99

 

Mainland England, Wales and Scottish Lowlands

Small / Lightweight Items*

Delivery Service Price + VAT
Standard Delivery (Up To 5 Days)* £3.99
Courier Delivery (Up To 5 Days) £4.99
Next Business Day (0900 - 1600) £6.89
Next Business Day (Before Midday) £9.99
Next Business Day (Before 1000) £12.99
Next Business Day (Before 0900) £15.99
Saturday (Before Midday) - Order By 4pm Friday £9.99

 * There are some small or lightweight items on our website that qualify for a reduced carriage rate, such as small machine parts or utensils.

 

Scottish Highlands

Delivery Service Price + VAT
2-3 Day Service (Orders Over £250)  FREE
Next Business Day (Orders Over £50) £6.99
Next Business Day (Orders Under £50) £13.99
Next Business Day (Before Midday) (Orders Over £250) £2.99
Next Business Day (Before Midday) (Orders Between £50 and £250) £8.99
Next Business Day (Before Midday) (Orders Under £250) £15.99
Next Business Day (Before Midday) (Small / Lightweight Orders)* £11.99
Saturday Before Midday (Orders Over £250) £17.99
Saturday Before Midday (Orders Between £50 and £250) £23.99
Saturday Before Midday (Orders Under £50) £31.99
Saturday Before Midday (Small / Lightweight Orders)* £26.99

 * There are some small or lightweight items on our website that qualify for a reduced carriage rate, such as small machine parts or utensils.

 

Scottish Islands

Delivery Service Price + VAT
2-3 Day Service (Orders Over £250) FREE
2-3 Day Service (Orders Between £50 and £250) £14.99
2-3 Day Service (Orders Under £50) £19.99
2-3 Day Service (Small / Lightweight Orders)* £16.99

 * There are some small or lightweight items on our website that qualify for a reduced carriage rate, such as small machine parts or utensils.

 

Isle of Man

Delivery Service Price + VAT
Next Business Day (All Orders)  £24.99
Next Business Day (Small / Lightweight Orders)*  £19.99

* There are some small or lightweight items on our website that qualify for a reduced carriage rate, such as small machine parts or utensils.

 

Isle of Wight

Delivery Service Price + VAT
Next Business Day (Orders Over £50) £8.99
Next Business Day (Orders Under £50) £14.99
Next Business Day (Small / Lightweight Orders)* £13.99

* There are some small or lightweight items on our website that qualify for a reduced carriage rate, such as small machine parts or utensils.

 

Is there anything else I should know?

We use a national courier service for all our deliveries. Deliveries are not made on Bank Holidays. Most deliveries require a signature, so please ensure the delivery address is one where a delivery can be accepted. We are unable to leave goods outside unattended premises unless you expressly request this by email or on the order itself.

Please also bear in mind that we are coffee distributors and not couriers. We pride ourselves on our service, and while that means that we dispatch within 24 hours on a next business day service, the deliveries themselves are obviously outside of our control and are subject to variations in weather conditions, localised traffic issues or other factors that could disrupt the service they provide to you. We are therefore not responsible for any such delay or consequential loss, but we will of course track your order and do everything in our power to both keep you informed and liaise with the courier to help get your consignment delivered on time.

Please read the delivery terms and conditions in our store policies page for detailed information. If you have any queries concerning your order, please do not hesitate to contact us. We work closely with our courier partners to ensure the best possible delivery service to all destinations while keeping the prices as low as possible.