The Website uses cookies. By continuing to use this website, your consent to our use of these cookies. Find out more

Important Delivery Information & Covid Update

It is possible you may experience a short delay with the delivery of your order. We will get your goods to you as quickly as possible.

 

We use DPD, APC & UPS couriers, Royal Mail and international pallet carriers. They are all reporting record volumes of parcels and this is sometimes causing delays.

 

We have also taken the following measures to protect our team:

 

  • A full Covid Compliance Audit has been carried out on site
  • We do not allow visitors into our building
  • We have increased our cleaning procedures including deep cleans
  • Strict social distancing for all employees
  • All workstations have dedicated equipment and sanitising products

 

New Courier Delivery Process

 

1. The courier driver will maintain a 2 metre distance from you at all times and will place your delivery at your doorway.

 

2. They will take a picture of the goods with your door open as proof of delivery, rather than obtain a signature.

 

3. If you are self-isolating, or are otherwise unable to open the door with the driver present, please put a signed note on the door instructing where you would like the parcel9s) left.

 

Contactless Delivery

 

Bank Holiday Delivery Information 2020

 

Order Date

Courier Delivery

Office Hours

Tuesday 22nd December Wednesday 23rd December 9am - 5pm
Wednesday 23rd December (pre 4pm) Thursday 24th December (Pre-12 Service Only)   9am - 5pm
Thursday 24th December Wednesday 30th December 9am - 2pm
Friday 25th December Wednesday 30th December CLOSED
Saturday 26th December Wednesday 30th December CLOSED
Sunday 27th December  Wednesday 30th December CLOSED
Monday 28th December Wednesday 30th December CLOSED
Tuesday 29th December Wednesday 30th December 9am - 5pm

 

Where do you deliver to?

The shopping cart on this website can process orders for delivery to the whole of the UK, including all offshore addresses.

We also ship to the following countries; Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Slovakia, Spain (Mainland Only).

If you need information about deliveries to other countries and territories, please email us and we will reply as soon as possible. By special arrangement, we may be able to ship orders to other regions so please contact us if you need assistance.

The rates for deliveries to Scotland are based on postcodes as we use a national courier for all deliveries. You will be asked to confirm your postcode at the checkout and the rate will be calculated in your shopping basket. All Scottish postcodes are classed as lowlands by our couriers except the following: AB37-38, AB40-56, FK17-21, HS1-9, KA27-28, KW15-17, IV1-63, PA20-80, PH15-50, ZE1-3. These are charged at either the 'Highlands' or 'Islands' rates detailed below.

Please note that cleaning agents and milk products cannot be exported outside the UK. For customers who are contacting us to arrange a shipment of electrical equipment, please note that all of our electrical goods are supplied in UK specification, with plugs and a voltage that is suitable for use in the United Kingdom.


What are your delivery rates?

With the exception of some specified items that are delivered free, and some small lightweight items that are delivered at a discount price, our delivery prices are flat rates and don’t increase with the weight of the order. Most regions qualify for free delivery when your shopping basket reaches a certain value, as follows:

 

Mainland England, Wales and Scottish Lowlands

Orders Up To £50

Delivery Service Price + VAT
Next Business Day (0900 - 1600) £6.89
Next Business Day (Before Midday) £9.99
Next Business Day (Before 1000) £12.99
Next Business Day (Before 0900) £15.99
Saturday (Before Midday) - Order By 4pm Friday £9.99



Mainland England, Wales and Scottish Lowlands

Orders Over £50

Delivery Service Price + VAT
Next Business Day (0900 - 1600) FREE
Next Business Day (Before Midday) £4.99
Next Business Day (Before 1000) £6.99
Next Business Day (Before 0900) £9.99
Saturday (Before Midday) - Order By 4pm Friday £9.99

 

Mainland England, Wales and Scottish Lowlands

Small / Lightweight Items*

Delivery Service Price + VAT
Standard Delivery (Up To 5 Days)* £3.99
Courier Delivery (Up To 5 Days) £4.99
Next Business Day (0900 - 1600) £6.89
Next Business Day (Before Midday) £9.99
Next Business Day (Before 1000) £12.99
Next Business Day (Before 0900) £15.99
Saturday (Before Midday) - Order By 4pm Friday £9.99

 * There are some small or lightweight items on our website that qualify for a reduced carriage rate, such as small machine parts or utensils.

 

Northern Ireland

Delivery Service Price + VAT
Next Business Day (0900 - 1600) £19.99
2-3 Day Service (Orders Up To £250) £12.99
2-3 Day Service (Orders Over £250) FREE

 

Scottish Highlands

Delivery Service Price + VAT
2-3 Day Service (Orders Over £250)  FREE
Next Business Day (Orders Over £50) £6.99
Next Business Day (Orders Under £50) £13.99
Next Business Day (Before Midday) (Orders Over £250) £2.99
Next Business Day (Before Midday) (Orders Between £50 and £250) £8.99
Next Business Day (Before Midday) (Orders Under £250) £15.99
Next Business Day (Before Midday) (Small / Lightweight Orders)* £11.99
Saturday Before Midday (Orders Over £250) £17.99
Saturday Before Midday (Orders Between £50 and £250) £23.99
Saturday Before Midday (Orders Under £50) £31.99
Saturday Before Midday (Small / Lightweight Orders)* £26.99

 * There are some small or lightweight items on our website that qualify for a reduced carriage rate, such as small machine parts or utensils.

 

Scottish Islands

Delivery Service Price + VAT
2-3 Day Service (Orders Over £250) FREE
2-3 Day Service (Orders Between £50 and £250) £14.99
2-3 Day Service (Orders Under £50) £19.99
2-3 Day Service (Small / Lightweight Orders)* £16.99

 * There are some small or lightweight items on our website that qualify for a reduced carriage rate, such as small machine parts or utensils.

 

Isle of Man

Delivery Service Price + VAT
Next Business Day (All Orders)  £24.99
Next Business Day (Small / Lightweight Orders)*  £19.99

* There are some small or lightweight items on our website that qualify for a reduced carriage rate, such as small machine parts or utensils.

 

Isle of Wight

Delivery Service Price + VAT
Next Business Day (Orders Over £50) £8.99
Next Business Day (Orders Under £50) £14.99
Next Business Day (Small / Lightweight Orders)* £13.99

* There are some small or lightweight items on our website that qualify for a reduced carriage rate, such as small machine parts or utensils.

 

Republic of Ireland

Delivery Service Price + VAT
2-3 Day Courier Service (Orders Over £250) FREE
2-3 Day Courier Service (Orders Between £50 and £250) £13.99
2-3 Day Courier Service (Orders Under £50) £19.99

 

Europe (Zone 1)

Belgium, France, Germany, Luxembourg, Netherlands

2-3 Day Service (Orders Under £50) £10 +VAT
2-3 Day Service (Orders Between £50 and £250) £20 +VAT
2-3 Day Service (Orders Over £250) £30 +VAT

 

Europe (Zone 2)

Austria, Denmark

2-3 Day Service (Orders Under £50) £12 +VAT
2-3 Day Service (Orders Between £50 and £250) £24 +VAT
2-3 Day Service (Orders Over £250) £36 +VAT

 

Europe (Zone 3)

Czech Republic, Italy, Slovakia, Spain (Mainland Only)

2-3 Day Service (Orders Under £50) £13 +VAT
2-3 Day Service (Orders Between £50 and £250) £26 +VAT
2-3 Day Service (Orders Over £250) £39 +VAT

 

Is there anything else I should know?

We use a national courier service for all our deliveries. Deliveries are not made on Sundays or Bank Holidays. Most deliveries require a signature, so please ensure the delivery address is one where a delivery can be accepted. We are unable to leave goods outside unattended premises unless you expressly request this by email or on the order itself.

Please also bear in mind that we are coffee distributors and not couriers. We pride ourselves on our service, and while that means that we dispatch within 24 hours on a next business day service, the deliveries themselves are obviously outside of our control and are subject to variations in weather conditions, localised traffic issues or other factors that could disrupt the service they provide to you. We are therefore not responsible for any such delay or consequential loss, but we will of course track your order and do everything in our power to both keep you informed and liaise with the courier to help get your consignment delivered on time.

Please read the delivery terms and conditions in our store policies page for detailed information. If you have any queries concerning your order, please do not hesitate to contact us. We work closely with our courier partners to ensure the best possible delivery service to all destinations while keeping the prices as low as possible.